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Your eSIM QR code would be delivered to you instantly on the email address added by you. Please check spam/other folders to confirm receipt.
Please refer to Track Order section on the online store. Enter your order number and email address to get updates on your orders.
Your order would be delivered within 24h. In most of the cases, it would be delivered within 6 working hours. Check order tracker to get order updates
In case if you have ordered an eSIM, the delivery agent would request your CIVIL ID copy. Kuwait Mobile ID reference or screenshot is OK for confirmation
Please contact help centre via WhatsApp, Facebook, Instagram or call 121. Expect superior customer experience to resolve your issue